Frequently Asked Questions
Frequently Asked Questions
Please find below answers to some frequently asked questions
Have you already booked your cruise?
When booking online or over the phone for regular day trips, your tickets are attached to the confirmation that is emailed to you so when you arrive in the area, you may proceed directly to the dock on Little Tub Harbour for boarding once you have parked your vehicle.
If you will not have access to the electronic tickets on the date of sailing, you may stop at one of our ticket locations when you arrive in the area.
General FAQ
Tickets may be fully refunded up to two days prior to departure. After this time, no refund will be provided. Changes to cruise date or time also require two days notice. All cruises are weather dependent. The Blue Heron Company Limited reserves the right to cancel at any time without notice due to inclement weather conditions including but not limited to strong winds and/or thunderstorms. In the event of cancellation, pre-purchased tickets will be refunded in full.